Every year insurance providers release their claims paidstatistics for the previous year.
But outside of our industry, this isnít really seen as news. Thereís a preference in the consumer press for stories about unpaid claims and the unfairness of it all. But hopefully, greater transparency and more education will help us to pay more claims. Read Royal Londonís full article
where Craig Paterson, Underwriting and Claims Philosophy Manager, provides more insight into claims and why some donít get paid.